How Ordering Works
Find your medicine, check the strength and pack, then review delivery and payment before placing your order. Delivery insurance and discreet packaging are included: neither is a paid add-on.
ZoneMD is a B2C pharmacy broker. We run the catalogue, storefront and ordering experience; pharmacy partners handle pharmacy checks, fulfilment and shipping. Available medicines and delivery routes depend on your destination.
Find and compare your medicine
Use medicine search to look up a brand or active ingredient. You can also browse by condition or ingredient.
Compare the active ingredient, strength, dosage form, pack size and price. Check the product’s What you will receive information: a familiar brand name may identify a medicine for which a generic equivalent will be supplied, rather than the original branded pack.
Manufacturer, appearance and inactive ingredients can differ. Ask your doctor or pharmacist if you are unsure about a substitution; do not change your treatment or strength just because another option costs less.
Review your cart
Select your strength and pack, add it to the cart, and review the item quantities and delivery totals.
Prices are based in US dollars. Other currencies are converted estimates, and exchange rates may change the final checkout amount. Check the currency, delivery option, applied discounts and total before paying.
Delivery options
Choose from the delivery methods available for your destination:
| Delivery method | Delivery estimate | Parcel tracking | Price |
|---|---|---|---|
| Standard Airmail | Up to 3 weeks | Not included | US$15; free on orders over US$200 |
| Express Tracked Courier | Up to 1 week | Included where available | US$30; no free-delivery threshold |
These estimates match the cart’s delivery information; they are not arrival guarantees. Customs, pharmacy checks, local holidays and courier delays can take longer. Checkout confirms the available route and delivery charge for your order.
The free-delivery threshold applies to Standard Airmail only, not Express. It is a US-dollar threshold, even when you browse in another currency.
Packaging
Discreet, neutral packaging is included with your order at no separate charge. There is no paid premium-packaging option to add.
Required shipping and customs information may still appear on the parcel. Discreet packaging does not remove import or declaration requirements. Larger orders may be split into separate parcels, which can arrive on different days.
Payment and savings
Accepted methods include Visa, MasterCard, American Express, Bitcoin (BTC) and Ethereum (ETH), subject to availability at checkout.
- Crypto saving: an extra 10% off when paying with BTC or ETH.
- Returning customers: a 10% discount on subsequent orders.
Checkout confirms the applicable discounts and final total. Card payments use external payment gateways, and payment availability may depend on the order, destination and provider.
Need payment help? Use live chat. Do not send card details by email or in a chat message.
Delivery protection
Delivery insurance is included at no additional charge. The partner’s Total Delivery Guarantee covers shipments delayed beyond the estimated delivery window, damaged in transit or confirmed lost.
Contact support through live chat or the customer portal if this happens. Under the guarantee, a replacement shipment is arranged at no cost where possible; if a second delivery is not possible, a full refund is issued following review.
This is a remedy for a delivery problem, not a promise of arrival on a specific day or exemption from destination-country rules. You do not need to buy separate shipping insurance.
Cancellations and problems with an order
Cancellation: contact support within 24 hours of ordering, before the parcel ships. Once it leaves the dispensing facility, it can no longer be cancelled.
Returns: medicines cannot be returned for change of mind. If an order arrives damaged, defective or incorrect, notify support within 30 days for most items, or 14 days for temperature-sensitive items. Support will review the issue and arrange a replacement where appropriate.
Use live chat or the customer portal for order claims, payment questions and cancellation requests. The email address on our Contacts page is for website, catalogue and other non-order enquiries.
Before you place an order
Check the medicine and active ingredient, strength, pack size, delivery address, currency and final total. Allow time for international delivery before your existing supply runs low.
Not every medicine can be supplied to every country. Prescription, pharmacist-review and import requirements depend on the medicine and destination; the pharmacy partner handles the relevant checks and order acceptance. Adding an item to your cart does not guarantee supply.
ZoneMD does not manufacture, prescribe, dispense or ship medicines, or decide whether a treatment is right for you. Our information does not replace your doctor or pharmacist.
See our Terms of Use and Privacy Policy for the full service terms and how ordering information is handled.