Contact ZoneMD
Use this page to choose the right contact channel.
For orders, delivery, payment, cancellations, damaged parcels, lost shipments or customer support, use live chat or the customer portal.
For catalogue corrections, website issues, removal requests, copyright concerns, partnership enquiries or business messages, use email.
ZoneMD cannot provide personal medical advice. For questions about a medicine, dose, side effect, interaction or diagnosis, speak to a doctor or pharmacist.
Order support
For anything related to an order or checkout, use live chat.
Use live chat for:
- help finding a medicine in the catalogue
- questions before placing an order
- checkout help
- payment questions
- delivery options
- cancellation requests
- delayed shipments
- damaged, incorrect or lost parcels
- replacement or reshipment questions
If you have already placed an order, use the secure customer portal:
The portal lets you sign in and follow your order status.
Email is not used for sales support, order support, payment questions, delivery claims or cancellation requests. These must go through live chat or the customer portal.
Catalogue corrections
Email us if something in the catalogue looks unclear, outdated or incorrect.
This may include:
- medicine name
- active ingredient
- strength
- pack size
- manufacturer
- brand or generic comparison
- category placement
- article or guide content
- broken source link
Email: [email protected]
Please include:
- the page URL
- the specific sentence, product or section
- what you believe should be corrected
- a source link, if you have one
We review correction reports and update pages where needed.
Website issues and removal requests
For site-related issues, email:
Use this email for:
- broken pages
- technical site problems
- incorrect references
- copyright concerns
- image or content removal requests
- outdated business or manufacturer information
- non-order privacy or policy questions
Please include the page URL and a clear description of the issue.
Partnerships and business enquiries
For pharmacy-network, supply, fulfilment, manufacturer, media or partnership enquiries, email:
Please include:
- company name
- country
- website
- contact person
- reason for contacting ZoneMD
Health questions
ZoneMD cannot diagnose conditions, recommend treatment, adjust doses, check interactions or decide whether a medicine is suitable for you.
Ask a doctor or pharmacist if you have questions about:
- symptoms
- dosage
- side effects
- pregnancy or breastfeeding
- medicines for children
- allergies
- interactions with other medicines
- starting, stopping or changing treatment
For urgent symptoms or emergencies, contact your local emergency service immediately.
Privacy note
Do not send sensitive medical information by email unless it is necessary for a site-related request.
Order and fulfilment details should be handled through live chat or the secure customer portal, not by email.
For more detail, see our Privacy, Cookies & Site Policy.