Patient Support - Care and Assistance for Individuals

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Why do patients need a healthcare support service?

We empower patients to navigate the complexities of the healthcare system with confidence. Our information and support help them gain a better understanding of the health system, which supports their engagement with healthcare organisations.

What is a patient support programme (PSP)?

A number of healthcare providers and pharmaceutical companies have developed an answer to some of these challenges in the form of patient support programmes (PSPs), which deliver services supplementary to those of the NHS and aimed at improving patients’ ability to manage their care more effectively.

How do I plan a successful patient support programme?

Here are 10 steps to planning a successful patient support programme, based on 25 years' experience of delivering them across a number of therapeutic areas and environments. 1. Seek to understand. The patient journey, and the key milestones of that journey, are different for every individual and every disease.

Why are patient support initiatives important?

As the healthcare environment continues to evolve, patient support initiatives are becoming increasingly important. Effective programmes that support the patient from diagnosis through treatment pathways and, ultimately, to outcomes can make a fundamental difference to their health and quality of life.

What is the patient advice & liaison service (pals)?

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital. How can PALS help? PALS provides help in many ways. For example, it can:

Why is patient information important?

Patient information is fundamental to effective, patient-centred, quality care. It rightly considers patients as partners in their care, empowering them to self-manage their conditions as appropriate, have a better understanding of their health or illness, and to make informed choices and decisions regarding their treatment.

How can integrated care boards support patients affected by delays?

In this context, it is important that integrated care boards (ICBs) and providers do all they can to offer support to those affected by delays, including with patient communications. This guide sets out key communication principles to help providers deliver personalised, patient-centred communications.

How do I order booklets & resources for my patients?

It's quick and easy to order booklets and resources for your patients. Log into your account and choose the booklets you want to order Complete your order and we'll send your items in the post. If you have any questions about our booklets, or would like help with your order, please contact [email protected].

What Is Patient Support

1. https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/
2. https://www.nhsconfed.org/system/files/media/FINAL%20NHS%20Confederation%20BRIEFING%20%20309%20%20The%20value%20of%20patient%20support%20programmes_4.pdf
3. https://www.mind.org.uk/information-support/types-of-mental-health-problems/mental-health-problems-introduction/support-services/

Patient Support Information

1. https://patient.info/health
2. https://www.bhf.org.uk/informationsupport/
3. https://www.england.nhs.uk/long-read/good-communication-with-patients-waiting-for-care/
4. https://www.bma.org.uk/news-and-opinion/the-vital-importance-of-patient-information
5. https://www.macmillan.org.uk/cancer-information-and-support
6. https://www.cancerresearchuk.org/information-and-support
7. https://academy.myeloma.org.uk/library/patient-support-information/